Source note · Emergency calling from contact center agent desktops
A Genesys Cloud user can set a remote emergency address from the Dialpad, from the ACD dialpad under Start a Conversation, or from My Details, using Update emergency address.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Genesys Cloud Voice emergency address
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set your Emergency Address when working remotely — Genesys · tier 2 current vendor documentation · Procedure sections for setting the address
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-remote-addr-ui. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-remote-addr-ui
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gcv-remote-addr-ui,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-remote-addr-ui},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-remote-addr-ui},
note = {Source note contact-center-agent-emergency-calling-gcv-remote-addr-ui, checked 2026-10-02}
}