Source note · Emergency calling from contact center agent desktops
To use the Genesys Cloud remote emergency address, the site must be configured for emergency services and each agent must have an individual DID; shared numbers and extensions are not supported.
Checked 2026-10-02
Shared phone numbers and extensions are not currently supported.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Genesys Cloud Voice emergency address
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set your Emergency Address when working remotely — Genesys · tier 2 current vendor documentation · Prerequisites paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-remote-did-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-remote-did-only
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gcv-remote-did-only,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-remote-did-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-remote-did-only},
note = {Source note contact-center-agent-emergency-calling-gcv-remote-did-only, checked 2026-10-02}
}