Source note · Emergency calling from contact center agent desktops
Emergency calls dialed from the Genesys Communicate mobile app go through the mobile device's native carrier, not Genesys VoIP services.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Mobile emergency calling
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set your Emergency Address when working remotely — Genesys · tier 2 current vendor documentation · Note on the Communicate mobile application
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-mobile-native. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-mobile-native
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gcv-mobile-native,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-mobile-native},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-mobile-native},
note = {Source note contact-center-agent-emergency-calling-gcv-mobile-native, checked 2026-10-02}
}