PCI DSS compliance - Genesys Cloud Resource Center

Publisher

Genesys

URL

https://help.mypurecloud.com/?p=133895

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys says it may share the Genesys Cloud PCI DSS AOC with interested parties after they sign a non-disclosure agreement. in context
• Genesys requires customers to enable the PCI setting on the Manage Organization page and to use Secure Pause or a Secure Flow before handling cardholder data. in context
• When the PCI DSS compliance setting is enabled in Genesys Cloud, DTMF logging and media capture are disabled. in context
• Genesys's PCI DSS page states that Genesys Cloud is Service Provider Level 1 compliant with PCI DSS version 4.0. in context
• Genesys Cloud provides Secure Pause, which temporarily stops recording during entry of sensitive data, and Secure Call Flows, to which agents transfer calls so the system and agent cannot capture the caller's entry. in context
• Because PCI SSC retired PCI DSS v4.0 on 31 December 2024, the v4.0 label on Genesys's compliance page probably lags the current attestation, and the AOC itself should be checked for the version and date assessed. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). PCI DSS compliance - Genesys Cloud Resource Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-pci-dss-compliance

BibTeX

@misc{warmtransfer-genesys-help-pci-dss-compliance,
  title  = {PCI DSS compliance - Genesys Cloud Resource Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-pci-dss-compliance},
  note   = {Genesys, accessed 2026-09-30}
}