Source note · PCI DSS for contact centers
When the PCI DSS compliance setting is enabled in Genesys Cloud, DTMF logging and media capture are disabled.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- PCI DSS compliance - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · PCI setting effects section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-genesys-dtmf-logging-off. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-genesys-dtmf-logging-off
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-genesys-dtmf-logging-off,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-genesys-dtmf-logging-off},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-genesys-dtmf-logging-off},
note = {Source note pci-dss-contact-center-genesys-dtmf-logging-off, checked 2026-09-30}
}