Source note · PCI DSS for contact centers
Genesys requires customers to enable the PCI setting on the Manage Organization page and to use Secure Pause or a Secure Flow before handling cardholder data.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- shared responsibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- PCI DSS compliance - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · customer responsibilities section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-genesys-customer-duties. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-genesys-customer-duties
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-genesys-customer-duties,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-genesys-customer-duties},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-genesys-customer-duties},
note = {Source note pci-dss-contact-center-genesys-customer-duties, checked 2026-09-30}
}