Source note · PCI DSS for contact centers
Because PCI SSC retired PCI DSS v4.0 on 31 December 2024, the v4.0 label on Genesys's compliance page probably lags the current attestation, and the AOC itself should be checked for the version and date assessed.
inferred · Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- compliance attestation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- PCI DSS compliance - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · opening compliance statement, read against pcissc-blog-pci-dss-v4-0-1-published
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-inf-genesys-version-label. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-inf-genesys-version-label
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-inf-genesys-version-label,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-inf-genesys-version-label},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-inf-genesys-version-label},
note = {Source note pci-dss-contact-center-inf-genesys-version-label, checked 2026-09-30}
}