Source note · PCI DSS for contact centers
Genesys Cloud provides Secure Pause, which temporarily stops recording during entry of sensitive data, and Secure Call Flows, to which agents transfer calls so the system and agent cannot capture the caller's entry.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- PCI DSS compliance - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · Secure Pause and Secure Call Flows sections
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-genesys-secure-pause-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-genesys-secure-pause-flow
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-genesys-secure-pause-flow,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-genesys-secure-pause-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-genesys-secure-pause-flow},
note = {Source note pci-dss-contact-center-genesys-secure-pause-flow, checked 2026-09-30}
}