Add a call route

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-a-call-route/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• One call route can hold up to 4500 inbound numbers. in context
• Only call flows already published in Architect can be selected in a call route. in context
• A call route can use a schedule group to choose between open, closed and holiday call flows, and can name an emergency group with an emergency call flow. in context
• An emergency flow on a call route takes effect only after the emergency group is activated. in context
• A Genesys Cloud call route associates up to 4500 inbound numbers with a single call flow or with schedule-based open and closed flows. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Add a call route. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-a-call-route

BibTeX

@misc{warmtransfer-genesys-help-add-a-call-route,
  title  = {Add a call route},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-a-call-route},
  note   = {Genesys, accessed 2026-09-24}
}