Only call flows already published in Architect can be selected in a call route; unpublished flows cannot be associated.
Checked 2026-09-30
You cannot associate a call route configuration with an unpublished call flow.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- call routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Add a call route — Genesys · tier 2 current vendor documentation · Procedure; Route to step
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-call-route-published. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-call-route-published
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-call-route-published,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-call-route-published},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-call-route-published},
note = {Source note genesys-cloud-queue-setup-call-route-published, checked 2026-09-30}
}