Source note · Genesys Cloud Architect flows
A call route can name an emergency group and emergency call flow, but the emergency group must be activated at the time of the emergency for that flow to take effect.
Checked 2026-09-25
ensure that you also activate the emergency group at the time of emergency
- Vendor
- Genesys
- Product
- Genesys Cloud call routing
- Subsystem
- call routes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Add a call route — Genesys · tier 2 current vendor documentation · Add a call route; emergency routing step
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud Architect flows: source note genesys-architect-flows-call-route-emergency-activate. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-architect-flows-call-route-emergency-activate
BibTeX
@misc{warmtransfer-claim-genesys-architect-flows-call-route-emergency-activate,
title = {Genesys Cloud Architect flows: source note genesys-architect-flows-call-route-emergency-activate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-architect-flows-call-route-emergency-activate},
note = {Source note genesys-architect-flows-call-route-emergency-activate, checked 2026-09-25}
}