Source note · Genesys Cloud Architect flows
Only call flows already published in Architect can be selected in a call route; a call route cannot point to an unpublished flow.
Checked 2026-09-25
You cannot associate a call route configuration with an unpublished call flow.
- Vendor
- Genesys
- Product
- Genesys Cloud call routing
- Subsystem
- call routes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Add a call route — Genesys · tier 2 current vendor documentation · Add a call route; flow selection step
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud Architect flows: source note genesys-architect-flows-call-route-published-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-architect-flows-call-route-published-only
BibTeX
@misc{warmtransfer-claim-genesys-architect-flows-call-route-published-only,
title = {Genesys Cloud Architect flows: source note genesys-architect-flows-call-route-published-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-architect-flows-call-route-published-only},
note = {Source note genesys-architect-flows-call-route-published-only, checked 2026-09-25}
}