Source note · Genesys Cloud CX routing and Architect flows
A call route can use a schedule group to choose between open, closed and holiday call flows, and can name an emergency group with an emergency call flow.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- call routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Add a call route — Genesys · tier 2 current vendor documentation · Add a call route: schedule group, holiday routing and emergency group steps
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-call-route-schedules. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-call-route-schedules
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-call-route-schedules,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-call-route-schedules},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-call-route-schedules},
note = {Source note genesys-cloud-routing-call-route-schedules, checked 2026-09-24}
}