PSTN Station (Agent Desktop Plus)

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/preparing-station/selecting-a-station/pstn-station.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Five9 proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a Unified CM phone is used as a Five9 PSTN station, the Five9 agent leg arrives as an ordinary PSTN call to that phone's DID through the enterprise's existing PSTN gateway, so the phone needs a directly dialable number and the session holds a PSTN channel for as long as the agent is logged in. inferred in context
• Once connected, the agent must set status to Available for PSTN station connectivity to work. in context
• Five9 warns agents to get administrator permission before logging into a PSTN station or forwarding calls between sessions because high long-distance fees may be incurred. in context
• A PSTN station number is entered as a standard ten-digit number for U.S. agents and in ITU-T E.164 international format with country code for European contact centers. in context
• Five9's PSTN station option is the one to select to use Five9 UC, a PBX, or the agent's desk phone as the agent's voice device. in context
• For PSTN and gateway stations, Five9 rings the agent's phone at connection and three tones on that phone indicate the agent is connected to the station. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). PSTN Station (Agent Desktop Plus). WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-pstn-station

BibTeX

@misc{warmtransfer-five9-docs-adp-pstn-station,
  title  = {PSTN Station (Agent Desktop Plus)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-pstn-station},
  note   = {Five9, accessed 2026-09-25}
}