Default Campaign Settings

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/default-campaign-settings.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Five9 outbound campaigns measure the abandon rate over a rolling 30 days in US domains and over 24 hours in UK domains. in context
• Five9 sets default values for these outbound campaign fields: Max Queue Time, Show 'Out of Numbers' Alert, Monitor Abandoned Call Percentage, Max Abandoned Call Percentage, Call Analysis, Voice Detection level and Action on Max Queue Time Expiration. in context
• The Five9 docs present the UK 24-hour abandon window as a monitoring window. From the pages read, whether a figure under 3 percent protects a UK operator under Ofcom's current persistent-misuse policy cannot be settled. inferred in context
• Five9's rolling 30-day abandon-rate window for US domains appears designed to match the 30-day measurement in 47 CFR 64.1200(a)(7) and 16 CFR 310.4(b)(4)(i). Five9 does not state this link on the pages read. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Default Campaign Settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-default-campaign-settings

BibTeX

@misc{warmtransfer-five9-doc-default-campaign-settings,
  title  = {Default Campaign Settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-default-campaign-settings},
  note   = {Five9, accessed 2026-09-24}
}