Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Network VRUs

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_scripting-and-media-routing-guide-for-cisco-unified-icm-contact-center-enterprise-release-15_0/network_vrus.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco advises designing routing scripts so that the failure branch of a Run External Script node tests the Call.VRUStatus variable. in context
• If a Run External Script, Play, Menu, Collect Data or Queue node runs before any Send To VRU node, Unified CCE assumes an implicit Send To VRU. in context
• The Run External Script node instructs a Network VRU to run a specific script; control leaves through the success branch if the script runs successfully and through the failure branch if it does not. in context
• The Send to VRU node sends a call to a VRU for further processing, and exits through its failure terminal if the label does not exist or if Unified CCE receives no confirmation. in context
• The UCCE 15.0(1) Scripting and Media Routing Guide describes the Type 10 Network VRU's automatic two-step transfer as going to a VXML Gateway or to Cisco Virtualized Voice Browser. in context
• VRU scripts must be defined in the Unified CCE Configuration Manager before routing scripts can call them with Run External Script. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Network VRUs. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-scripting-network-vrus

BibTeX

@misc{warmtransfer-cisco-ucce-1501-scripting-network-vrus,
  title  = {Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Network VRUs},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-scripting-network-vrus},
  note   = {Cisco Systems, accessed 2026-09-30}
}