Track RONA Issues in Webex Contact Center with Consolidated Reports

Publisher

Cisco Systems, Inc. (cisco.com)

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/223065-track-rona-issues-in-webex-contact.html

Published

2025-06-02

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco technote 223065 states that Webex Contact Center has no out-of-the-box Analyzer report that fully tracks and categorises all RONA occurrences. in context
• The technote supplies four custom RONA reports (Immediate RONA, RONA between 3 to 18 seconds, RONA after default timer (18 sec) expiry, and Consolidated RONA Report), imported as JSON files through the Analyzer Import button. in context
• The tech note's Immediate RONA report filters on Value of Activity State and Value of Next Activity State both equal to connect. in context
• Cisco's consolidated RONA tech note provides Analyzer templates for Immediate RONA, RONA between 3 and 18 seconds, RONA after the 18-second timer, and a Consolidated RONA dashboard. in context
• Cisco supplies 4 importable custom Analyzer reports for RONA: Immediate RONA, RONA between 3 seconds and 18 seconds, RONA after the default 18-second timer expiry, and a consolidated report that bundles the first 3 as modules. in context
• Cisco's formula for the total immediate RONA count in that report is the total count of session identifiers divided by 4. in context
• The Immediate RONA report is interpreted by exporting events and filtering on Value of Activity State and Value of Next Activity State both equal to connect. in context
• Webex Contact Center has no out-of-the-box Analyzer report that comprehensively tracks and categorises RONA occurrences, which Cisco states makes root-cause diagnosis and corrective action difficult. in context

Cite this source record

APA

WarmTransfer. (2025, June 2). Track RONA Issues in Webex Contact Center with Consolidated Reports. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-223065-wxcc-rona-consolidated-reports

BibTeX

@misc{warmtransfer-cisco-technote-223065-wxcc-rona-consolidated-reports,
  title  = {Track RONA Issues in Webex Contact Center with Consolidated Reports},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-223065-wxcc-rona-consolidated-reports},
  note   = {Cisco Systems, Inc. (cisco.com), accessed 2026-09-04}
}