Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Cisco's consolidated RONA tech note provides Analyzer templates for Immediate RONA, RONA between 3 and 18 seconds, RONA after the 18-second timer, and a Consolidated RONA dashboard.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- tech note dated 2025-06-02
- Checked
- 2026-10-02
Sources
- Track RONA Issues in Webex Contact Center with Consolidated Reports — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · report sections (four sample reports)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-report-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-report-types
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-report-types,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-report-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-report-types},
note = {Source note wxcc-agent-state-troubleshooting-rona-report-types, checked 2026-10-02}
}