Source note · Webex Contact Center RONA and agent state handling
Cisco supplies 4 importable custom Analyzer reports for RONA: Immediate RONA, RONA between 3 seconds and 18 seconds, RONA after the default 18-second timer expiry, and a consolidated report that bundles the first 3 as modules.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Track RONA Issues in Webex Contact Center with Consolidated Reports — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Solution
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-four-importable-custom-reports. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-four-importable-custom-reports
BibTeX
@misc{warmtransfer-claim-wxcc-rona-four-importable-custom-reports,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-four-importable-custom-reports},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-four-importable-custom-reports},
note = {Source note wxcc-rona-four-importable-custom-reports, checked 2026-09-04}
}