Source note · Webex Contact Center RONA and agent state handling
The Immediate RONA report is interpreted by exporting events and filtering on Value of Activity State and Value of Next Activity State both equal to connect.
Checked 2026-09-04
Filter applied here 'Value of Activity State' and 'Value of Next Activity state' = 'connect'
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Track RONA Issues in Webex Contact Center with Consolidated Reports — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · First Report, Immediate RONA, How to interpret
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-immediate-rona-filter-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-rona-filter-fields
BibTeX
@misc{warmtransfer-claim-wxcc-rona-immediate-rona-filter-fields,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-immediate-rona-filter-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-rona-filter-fields},
note = {Source note wxcc-rona-immediate-rona-filter-fields, checked 2026-09-04}
}