Claim record · Webex Contact Center RONA and agent state handling
The Immediate RONA report is interpreted by exporting events and filtering on Value of Activity State and Value of Next Activity State both equal to connect.
fact · verified 2026-09-04
Filter applied here 'Value of Activity State' and 'Value of Next Activity state' = 'connect'
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Track RONA Issues in Webex Contact Center with Consolidated Reports — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · First Report, Immediate RONA, How to interpret
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-immediate-rona-filter-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-rona-filter-fields
BibTeX
@misc{warmtransfer-claim-wxcc-rona-immediate-rona-filter-fields,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-immediate-rona-filter-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-rona-filter-fields},
note = {Claim wxcc-rona-immediate-rona-filter-fields, verified 2026-09-04}
}