Claim record · Webex Contact Center RONA and agent state handling
Cisco's formula for the total immediate RONA count in that report is the total count of session identifiers divided by 4.
fact · verified 2026-09-04
To calculate Total (Immediate RONA) formula is = Total count of session id's / 4
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Track RONA Issues in Webex Contact Center with Consolidated Reports — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · First Report, Immediate RONA, How to interpret
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-immediate-count-is-sessions-divided-by-four. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-count-is-sessions-divided-by-four
BibTeX
@misc{warmtransfer-claim-wxcc-rona-immediate-count-is-sessions-divided-by-four,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-immediate-count-is-sessions-divided-by-four},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-count-is-sessions-divided-by-four},
note = {Claim wxcc-rona-immediate-count-is-sessions-divided-by-four, verified 2026-09-04}
}