Source note · Webex Contact Center RONA and agent state handling
Cisco's formula for the total immediate RONA count in that report is the total count of session identifiers divided by 4.
Checked 2026-09-04
To calculate Total (Immediate RONA) formula is = Total count of session id's / 4
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Track RONA Issues in Webex Contact Center with Consolidated Reports — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · First Report, Immediate RONA, How to interpret
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-immediate-count-is-sessions-divided-by-four. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-count-is-sessions-divided-by-four
BibTeX
@misc{warmtransfer-claim-wxcc-rona-immediate-count-is-sessions-divided-by-four,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-immediate-count-is-sessions-divided-by-four},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-count-is-sessions-divided-by-four},
note = {Source note wxcc-rona-immediate-count-is-sessions-divided-by-four, checked 2026-09-04}
}