Configure Stop Call Recording in the Flow after an Agent Answers the Call

Publisher

Cisco Systems (TAC technote)

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/222682-configure-stop-call-recording-in-the-flo.html

Published

2024-12-26

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Cisco technote shows how to pause a recording from the flow after the agent answers: an HTTP Request activity in the event flow calls POST /v1/tasks/{interactionId}/record/pause through an authenticated endpoint. in context
• The technote's API-based pause approach requires a Webex Contact Center integration created in Control Hub with read-write permissions, and a tenant already set to record calls. in context

Cite this source record

APA

WarmTransfer. (2024, December 26). Configure Stop Call Recording in the Flow after an Agent Answers the Call. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-222682-wxcc-pause-recording-flow

BibTeX

@misc{warmtransfer-cisco-technote-222682-wxcc-pause-recording-flow,
  title  = {Configure Stop Call Recording in the Flow after an Agent Answers the Call},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-222682-wxcc-pause-recording-flow},
  note   = {Cisco Systems (TAC technote), accessed 2026-09-24}
}