A Cisco technote shows how to pause a recording from the flow after the agent answers: an HTTP Request activity in the event flow calls POST /v1/tasks/{interactionId}/record/pause through an authenticated endpoint.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-12-26
- Checked
- 2026-09-24
Sources
- Configure Stop Call Recording in the Flow after an Agent Answers the Call — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Technote 222682 - Configure section, HTTP Request settings
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-api-pause-from-event-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-api-pause-from-event-flow
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-api-pause-from-event-flow,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-api-pause-from-event-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-api-pause-from-event-flow},
note = {Source note webex-cc-wfo-api-pause-from-event-flow, checked 2026-09-24}
}