Source note · Setting up call recording in Webex Contact Center
The tech note's pause-from-flow method needs a tenant already recording all calls or the chosen queues, and a Webex Contact Center connector in Control Hub with read-write access.
Checked 2026-09-30
Tenant is configured to record all calls or calls for the specific queues
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-12-26
- Checked
- 2026-09-30
Sources
- Configure Stop Call Recording in the Flow after an Agent Answers the Call — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Prerequisites section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-api-pause-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-api-pause-prereq
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-api-pause-prereq,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-api-pause-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-api-pause-prereq},
note = {Source note wxcc-recording-setup-api-pause-prereq, checked 2026-09-30}
}