The technote's API-based pause approach requires a Webex Contact Center integration created in Control Hub with read-write permissions, and a tenant already set to record calls.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-12-26
- Checked
- 2026-09-24
Sources
- Configure Stop Call Recording in the Flow after an Agent Answers the Call — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Technote 222682 - Configure section, steps 1 and 2
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-api-pause-integration-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-api-pause-integration-prereq
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-api-pause-integration-prereq,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-api-pause-integration-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-api-pause-integration-prereq},
note = {Source note webex-cc-wfo-api-pause-integration-prereq, checked 2026-09-24}
}