Configure Different Supported Languages and Voice Names with Native Text-To-Speech inside WxCC SubFlow

Publisher

Cisco (TAC tech note)

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/222681-configure-different-supported-languages.html

Published

2024-12-26

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• A 2024 Cisco TAC tech note says the global variables Global_Language and Global_VoiceName are not available inside a subflow. in context
• The tech note's workaround is to create two local variables in the subflow named Global_Language and Global_VoiceName, set each with a Set Variable activity, and then use a text-to-speech prompt after them. in context
• The tech note verifies language and voice configuration by placing a call into the flow and listening for the expected language and voice name. in context

Cite this source record

APA

WarmTransfer. (2024, December 26). Configure Different Supported Languages and Voice Names with Native Text-To-Speech inside WxCC SubFlow. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-222681-wxcc-tts-subflow-languages

BibTeX

@misc{warmtransfer-cisco-technote-222681-wxcc-tts-subflow-languages,
  title  = {Configure Different Supported Languages and Voice Names with Native Text-To-Speech inside WxCC SubFlow},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-222681-wxcc-tts-subflow-languages},
  note   = {Cisco (TAC tech note), accessed 2026-09-30}
}