The tech note's workaround is to create two local variables in the subflow named Global_Language and Global_VoiceName, set each with a Set Variable activity, and then use a text-to-speech prompt after them.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer subflows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-12-26
- Checked
- 2026-09-30
Sources
- Configure Different Supported Languages and Voice Names with Native Text-To-Speech inside WxCC SubFlow — Cisco (TAC tech note) · tier 2 current vendor documentation · Configure, Steps 2 and 3
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-subflow-local-vars. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-subflow-local-vars
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-subflow-local-vars,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-subflow-local-vars},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-subflow-local-vars},
note = {Source note wxcc-audio-prompts-setup-subflow-local-vars, checked 2026-09-30}
}