A 2024 Cisco TAC tech note says the global variables Global_Language and Global_VoiceName are not available inside a subflow.
Checked 2026-09-30
Global variables such as 'Global_Language' & 'Global_VoiceName' variables wont be available inside the sub-flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer subflows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-12-26
- Checked
- 2026-09-30
Sources
- Configure Different Supported Languages and Voice Names with Native Text-To-Speech inside WxCC SubFlow — Cisco (TAC tech note) · tier 2 current vendor documentation · Configure, Step 1 note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-subflow-globals-missing. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-subflow-globals-missing
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-subflow-globals-missing,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-subflow-globals-missing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-subflow-globals-missing},
note = {Source note wxcc-audio-prompts-setup-subflow-globals-missing, checked 2026-09-30}
}