Configure Counter in Menu Block for Webex Contact Center Flows

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/217379-configure-counter-in-menu-block-for-webe.html

Published

2021-09-20

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Cisco technote retries a menu a fixed number of times by wiring the timeout and unmatched-entry outputs to a Set Variable that increments a counter, a Condition that checks the counter, and a final Play Message and Disconnect Contact. in context
• A Menu activity has Entry Timeout and Unmatched Entry paths and a timeout set in Advanced Settings; retries are limited by routing both paths to a Set Variable that increments a counter and a Condition that ends the loop with Play Message and Disconnect Contact once the counter reaches the limit. in context

Cite this source record

APA

WarmTransfer. (2021, September 20). Configure Counter in Menu Block for Webex Contact Center Flows. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-217379-wxcc-menu-counter

BibTeX

@misc{warmtransfer-cisco-technote-217379-wxcc-menu-counter,
  title  = {Configure Counter in Menu Block for Webex Contact Center Flows},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-217379-wxcc-menu-counter},
  note   = {Cisco Systems, accessed 2026-09-25}
}