Cisco's TAC technote returns callers to a Menu after a wrong option or menu timeout by incrementing a counter variable with the expression {{Timeout+1}} in a Set Variable activity on those error paths.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- written 2021-09-20
- Checked
- 2026-10-02
Sources
- Configure Counter in Menu Block for Webex Contact Center Flows — Cisco Systems · tier 2 current vendor documentation · Configure section (Set Variable for counter)
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-counter-increment. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-counter-increment
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-counter-increment,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-counter-increment},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-counter-increment},
note = {Source note wxcc-ivr-menu-setup-counter-increment, checked 2026-10-02}
}