Cisco's tech note limits Menu retries with a counter: a Set Variable increments it ({{Timeout+1}}) on the timeout and unmatched paths, and a Condition ({{Timeout >= n}}) sends the call to Play Message and Disconnect Contact once the limit is reached.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Webex Contact Center 2.0 Flow Designer as of 2021
- Checked
- 2026-10-02
Sources
- Configure Counter in Menu Block for Webex Contact Center Flows — Cisco Systems · tier 2 current vendor documentation · configuration steps, Set Variable and Condition blocks
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-menu-retry-counter. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-menu-retry-counter
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-menu-retry-counter,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-menu-retry-counter},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-menu-retry-counter},
note = {Source note wxcc-dtmf-troubleshooting-menu-retry-counter, checked 2026-10-02}
}