Source note · Setting up post-call surveys in Webex Contact Center
A Menu activity has Entry Timeout and Unmatched Entry paths and a timeout set in Advanced Settings; retries are limited by routing both paths to a Set Variable that increments a counter and a Condition that ends the loop with Play Message and Disconnect Contact once the counter reaches the limit.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- tech note dated 2021-09-20
- Checked
- 2026-09-30
Sources
- Configure Counter in Menu Block for Webex Contact Center Flows — Cisco Systems · tier 2 current vendor documentation · Configure, Menu, Set Variable and Condition steps
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-menu-retry-counter. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-menu-retry-counter
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-menu-retry-counter,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-menu-retry-counter},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-menu-retry-counter},
note = {Source note wxcc-post-call-survey-setup-menu-retry-counter, checked 2026-09-30}
}