UCCE PIM Failure when Added to PGs in Duplex Mode

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/117597-problemsolution-UCCE-00.html

Published

2018-05-15

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco requires that any change to PG configuration is made while services are stopped on both PGs of the duplex pair. in context
• The idle-PIM failure happens because duplex synchronization copies the still-running partner's in-memory configuration back over the edited side, disabling the PIM the partner does not know about. in context
• Cisco's fix for an idle new PIM: stop services on both PGs, remove the newly added PIMs, re-add them on both PGs while services are stopped, then start services in either order and confirm the PIMs go active. in context
• When a new PIM is added to a duplex PG while services are still active on one side, the new PIM can stay idle on both PGs and never try to connect to its peripheral. in context

Cite this source record

APA

WarmTransfer. (2018, May 15). UCCE PIM Failure when Added to PGs in Duplex Mode. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-117597-ucce-pim-failure-duplex

BibTeX

@misc{warmtransfer-cisco-technote-117597-ucce-pim-failure-duplex,
  title  = {UCCE PIM Failure when Added to PGs in Duplex Mode},
  author = {{WarmTransfer}},
  year   = {2018},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-117597-ucce-pim-failure-duplex},
  note   = {Cisco Systems, accessed 2026-10-02}
}