Cisco requires that any change to PG configuration is made while services are stopped on both PGs of the duplex pair.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- peripheral-gateway-duplex
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote dated 2018-05-15
- Checked
- 2026-10-02
Sources
- UCCE PIM Failure when Added to PGs in Duplex Mode — Cisco Systems · tier 2 current vendor documentation · Solution, note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pg-change-both-down. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pg-change-both-down
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-pg-change-both-down,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pg-change-both-down},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pg-change-both-down},
note = {Source note ucce-peripheral-gateway-troubleshooting-pg-change-both-down, checked 2026-10-02}
}