When a new PIM is added to a duplex PG while services are still active on one side, the new PIM can stay idle on both PGs and never try to connect to its peripheral.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- pim
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote dated 2018-05-15
- Checked
- 2026-10-02
Sources
- UCCE PIM Failure when Added to PGs in Duplex Mode — Cisco Systems · tier 2 current vendor documentation · Problem
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pim-add-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pim-add-idle
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-pim-add-idle,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pim-add-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pim-add-idle},
note = {Source note ucce-peripheral-gateway-troubleshooting-pim-add-idle, checked 2026-10-02}
}