Cisco's fix for an idle new PIM: stop services on both PGs, remove the newly added PIMs, re-add them on both PGs while services are stopped, then start services in either order and confirm the PIMs go active.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- pim
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote dated 2018-05-15
- Checked
- 2026-10-02
Sources
- UCCE PIM Failure when Added to PGs in Duplex Mode — Cisco Systems · tier 2 current vendor documentation · Solution, steps 1-6
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pim-add-fix. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pim-add-fix
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-pim-add-fix,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pim-add-fix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pim-add-fix},
note = {Source note ucce-peripheral-gateway-troubleshooting-pim-add-fix, checked 2026-10-02}
}