Set and Collect UCCE Trace Logs

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/116165-trouble-ucce-trace-00.html

Published

2018-01-03

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Router logs can be extracted for a time window with the dumplog utility (for example 'dumplog rtr' with /bd /bt /ed /et) or, on Release 8 and later, with the Unified System CLI 'show tech-support' command. in context
• Cisco tech note 116165 lists the rtrtrace options for routing issues as agentchanges, routerequests, scriptselects, networkvrutracing, translationroute, callqueuing and calltyperealtime. in context
• CTI Server tracing is raised by setting EMSTraceMask to f8 under the CG's EMS\CurrentVersion\library\Processes\ctisvr registry key. in context
• PG process logs are extracted with dumplog, for example 'dumplog opc /bt 09:00 /et 09:30 /ms /o': /bt and /et set begin and end time, /ms adds milliseconds and /o writes to the default output file. in context
• PG process logs live under C:\icm\<instance>\<PG name>\logfiles and CTI Server logs under C:\icm\<instance>\<CG name>\logfiles. in context
• Unified CM PIM and VRU PIM tracing is enabled in procmon with commands such as 'trace tp* /on', 'trace precall /on', 'trace *event /on' and 'trace csta* /on', and reset with 'trace * /off'. in context
• From UCCE 8.0 the Unified System CLI command 'show tech-support absdatetime <start> <end> redirect dir <path>' gathers logs from Router, Logger, PG and CVP servers in one pass. in context

Cite this source record

APA

WarmTransfer. (2018, January 3). Set and Collect UCCE Trace Logs. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-116165-ucce-trace-logs

BibTeX

@misc{warmtransfer-cisco-technote-116165-ucce-trace-logs,
  title  = {Set and Collect UCCE Trace Logs},
  author = {{WarmTransfer}},
  year   = {2018},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-116165-ucce-trace-logs},
  note   = {Cisco Systems, accessed 2026-10-02}
}