Source note · Troubleshooting UCCE calls that do not route to agents
Router logs can be extracted for a time window with the dumplog utility (for example 'dumplog rtr' with /bd /bt /ed /et) or, on Release 8 and later, with the Unified System CLI 'show tech-support' command.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Log collection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- tech note dated 2018-01-03
- Checked
- 2026-10-02
Sources
- Set and Collect UCCE Trace Logs — Cisco Systems · tier 2 current vendor documentation · Log collection - dumplog and Unified System CLI
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-tn-dumplog-collect. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-tn-dumplog-collect
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-tn-dumplog-collect,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-tn-dumplog-collect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-tn-dumplog-collect},
note = {Source note ucce-calls-not-routing-troubleshooting-tn-dumplog-collect, checked 2026-10-02}
}