Collaboration Transitions: Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/mcp/TDM_CONTACT_CENTER_UnifiedCCX_to_WebexCC.pdf

Published

2021-09-01

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Cisco's Unified CCX transition deck names the need to maintain historical data from on-premises systems as a reason to reconsider transitioning to Webex Contact Center at all. fact in context
• Cisco's Unified CCX transition deck states that both the Unified CCX and Webex Contact Center agent desktops are gadgetised and that gadgets built for Unified CCX can also be used in the Webex Contact Center desktop. disputed in context
• Cisco states that Webex Contact Center uses only Analyzer for real-time and historical reporting and that during the hybrid phase supervisors must continue using Unified Intelligence Center for on-premises calls and Analyzer for cloud calls. fact in context

Cite this source record

APA

WarmTransfer. (2021, September 1). Collaboration Transitions: Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-pdf-tdm-uccx-to-wxcc

BibTeX

@misc{warmtransfer-cisco-pdf-tdm-uccx-to-wxcc,
  title  = {Collaboration Transitions: Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-pdf-tdm-uccx-to-wxcc},
  note   = {Cisco Systems, Inc., accessed 2026-09-05}
}