On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/14_0/cjab_b_deploy-jabber-on-premises-14_0/cjab_b_deploy-jabber-on-premises-129_chapter_01011.html

Published

2024-04-01

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If Allow Control of Device from CTI is not selected on the desk phone's device configuration, Jabber users cannot control that desk phone. in context
• For Cisco IP Phone 9900, 8900, 8800 or DX series desk phones, Jabber desk phone control also requires the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group. in context
• Jabber desk phone control requires the Cisco CTIManager service to be running in the Unified CM cluster. in context
• For Jabber desk phone control, the end user must at minimum be in Standard CCM End Users and Standard CTI Enabled. in context
• Cisco's Jabber deskphone guide says not to assign users provisioned with secure phone capabilities to the Standard CTI Secure Connection group. in context
• For Cisco IP Phone 6900 series desk phones, Jabber desk phone control requires the Standard CTI Allow Control of Phones supporting Rollover Mode group. in context

Cite this source record

APA

WarmTransfer. (2024, April 1). On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-jabber-14-onprem-deskphone-control

BibTeX

@misc{warmtransfer-cisco-jabber-14-onprem-deskphone-control,
  title  = {On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-jabber-14-onprem-deskphone-control},
  note   = {Cisco Systems, accessed 2026-10-02}
}