For Cisco IP Phone 9900, 8900, 8800 or DX series desk phones, Jabber desk phone control also requires the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Jabber
- Subsystem
- Desk phone control
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Jabber 14.0
- Checked
- 2026-10-02
Sources
- On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control — Cisco Systems · tier 2 current vendor documentation · Configure Deskphone Control > user access control groups (series-specific note)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-connected-xfer-group-8800. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-connected-xfer-group-8800
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-connected-xfer-group-8800,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-connected-xfer-group-8800},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-connected-xfer-group-8800},
note = {Source note cucm-cti-troubleshooting-connected-xfer-group-8800, checked 2026-10-02}
}