Cisco's Jabber deskphone guide says not to assign users provisioned with secure phone capabilities to the Standard CTI Secure Connection group.
Checked 2026-10-02
If you are provisioning users with secure phone capabilities, do not assign the users to the Standard CTI Secure Connection group.
- Vendor
- Cisco
- Product
- Jabber
- Subsystem
- Desk phone control
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Jabber 14.0
- Checked
- 2026-10-02
Sources
- On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control — Cisco Systems · tier 2 current vendor documentation · Configure Deskphone Control > user access control groups (note on secure phones)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-jabber-no-secure-group. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-jabber-no-secure-group
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-jabber-no-secure-group,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-jabber-no-secure-group},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-jabber-no-secure-group},
note = {Source note cucm-cti-troubleshooting-jabber-no-secure-group, checked 2026-10-02}
}