If Allow Control of Device from CTI is not selected on the desk phone's device configuration, Jabber users cannot control that desk phone.
Checked 2026-10-02
If you do not select Allow Control of Device from CTI, users cannot control the desk phone.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- Phone configuration
- Deployment
- on-premises
- Region
- not restricted
- Release range
- as documented for Jabber 14.0
- Checked
- 2026-10-02
Sources
- On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control — Cisco Systems · tier 2 current vendor documentation · Configure Deskphone Control > Enable Device for CTI
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-allow-control-unchecked. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-allow-control-unchecked
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-allow-control-unchecked,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-allow-control-unchecked},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-allow-control-unchecked},
note = {Source note cucm-cti-troubleshooting-allow-control-unchecked, checked 2026-10-02}
}