For Cisco IP Phone 6900 series desk phones, Jabber desk phone control requires the Standard CTI Allow Control of Phones supporting Rollover Mode group.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Jabber
- Subsystem
- Desk phone control
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Jabber 14.0
- Checked
- 2026-10-02
Sources
- On-Premises Deployment for Cisco Jabber 14.0 - Configure Deskphone Control — Cisco Systems · tier 2 current vendor documentation · Configure Deskphone Control > user access control groups (series-specific note)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-rollover-group-6900. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-rollover-group-6900
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-rollover-group-6900,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-rollover-group-6900},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-rollover-group-6900},
note = {Source note cucm-cti-troubleshooting-rollover-group-6900, checked 2026-10-02}
}