Integrate Webex Contact Center with Salesforce (Version 1—Legacy)

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nhxw7kfb/Integrate-Webex-Contact-Center-with-Salesforce

Published

2026-02-23

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The legacy Version 1 Salesforce connector article lists *.force.com, *.salesforce.com, *.lightning.force.com and *.lightning.salesforce.com as the domains to be added to the Content Security Policy Allowed List. in context
• In the legacy Version 1 Salesforce connector, the CRM application typically takes 5 to 15 seconds after desktop login to finish initializing, depending on the response from the CRM application. in context
• The legacy Version 1 CRM connector app does not support opening multiple tabs; opening a case in a new tab may produce Multi Sign-in alerts on the Agent Desktop or unpredictable behavior. in context
• The legacy Version 1 Salesforce article states that signing in to Agent Desktop using WebRTC is supported for the Salesforce and Microsoft Dynamics connectors only. in context
• Some legacy CRM integration guides still instruct uploading layout JSON through the Management Portal at Provisioning > Desktop Layout. in context
• The Version 1 legacy connector uses regional CTI adapter URLs of the form https://desktop.wxcc-<region>.cisco.com, such as desktop.wxcc-us1.cisco.com for North America. in context

Cite this source record

APA

WarmTransfer. (2026, February 23). Integrate Webex Contact Center with Salesforce (Version 1—Legacy). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nhxw7kfb-wxcc-salesforce-v1-legacy

BibTeX

@misc{warmtransfer-cisco-help-nhxw7kfb-wxcc-salesforce-v1-legacy,
  title  = {Integrate Webex Contact Center with Salesforce (Version 1—Legacy)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nhxw7kfb-wxcc-salesforce-v1-legacy},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}