Some legacy CRM integration guides still instruct uploading layout JSON through the Management Portal at Provisioning > Desktop Layout.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop Layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 1—Legacy) — Cisco Webex Help Center · tier 2 current vendor documentation · Set Up Salesforce Desktop Layout on Webex Contact Center
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Webex Contact Center Agent Desktop layout: source note wxcc-desktop-layout-setup-legacy-portal-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-setup-legacy-portal-path
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-layout-setup-legacy-portal-path,
title = {Customizing the Webex Contact Center Agent Desktop layout: source note wxcc-desktop-layout-setup-legacy-portal-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-setup-legacy-portal-path},
note = {Source note wxcc-desktop-layout-setup-legacy-portal-path, checked 2026-09-30}
}