Source note · Troubleshooting Webex Contact Center CRM connectors
The legacy Version 1 Salesforce article states that signing in to Agent Desktop using WebRTC is supported for the Salesforce and Microsoft Dynamics connectors only.
Checked 2026-09-30
We support signing into Agent Desktop using WebRTC for Salesforce (SFDC) and Microsoft Dynamics (MS Dynamics) Connectors only
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / WebRTC
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 1—Legacy) — Cisco Webex Help Center · tier 2 current vendor documentation · limitations note
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-v1-webrtc-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-v1-webrtc-scope
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-v1-webrtc-scope,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-v1-webrtc-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-v1-webrtc-scope},
note = {Source note wxcc-crm-connector-troubleshooting-v1-webrtc-scope, checked 2026-09-30}
}