Manage global variables

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/article/ngfdsbi

Published

2025-09-19

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A global variable is created in Control Hub under Contact Center > Flows > Global Variables with Create a new global variable; its name may contain only letters, numbers and underscores, is at most 80 characters, and neither the name nor the type can be changed after creation. in context
• A global variable cannot be deleted, only deactivated once no flow uses it, and a subflow cannot contain a global variable directly; only a main flow can map one to a subflow's local variable. in context
• The Make Reportable option makes a global variable available in Analyzer for reporting, and at most 100 global variables can be enabled for reporting at one time. in context
• Global variable values are visible to users with access to historical records in Control Hub, and Cisco says never to store sensitive data such as card numbers, social security numbers or PINs in them. in context
• Global_FeedbackSurveyOptin is a system-defined global variable of type String with no initial value that indicates whether the customer opts in to or out of a post-call survey; system-defined variables cannot be created or deactivated. in context

Cite this source record

APA

WarmTransfer. (2025, September 19). Manage global variables. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ngfdsbi-wxcc-global-variables-b

BibTeX

@misc{warmtransfer-cisco-help-ngfdsbi-wxcc-global-variables-b,
  title  = {Manage global variables},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ngfdsbi-wxcc-global-variables-b},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}