Get started with Webex Calling Customer Assist for Supervisors

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nc8142w/Get-started-with-Webex-Calling-Customer-Assist-for-Supervisors

Published

2026-07-30

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The supervisor Agents tab in Webex App lists each agent's name, state, state duration, queue, contact status and time in contact. in context
• A supervisor can change an agent's state between Available and Unavailable from More options > Change Agent state, and add or remove the agent from queues with Join agent to queue. in context
• The supervisor historical queue view in Webex App accepts a custom date range of up to 92 days, and scheduling reports from Webex App is not supported. in context
• A supervisor clicks an agent and then Monitor to listen to a live call, can switch to Whisper Coach to speak only to the agent, or Barge to join the call with the agent and customer. in context
• Customer Assist supervisors monitor agents in the Webex App from the Customer Assist tool, under Agents and then Monitoring. in context
• In Webex Calling Customer Assist a supervisor can use Whisper Coach to speak only to the agent and Barge to join the call with the agent and customer. in context

Cite this source record

APA

WarmTransfer. (2026, July 30). Get started with Webex Calling Customer Assist for Supervisors. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nc8142w-customer-assist-supervisors

BibTeX

@misc{warmtransfer-cisco-help-nc8142w-customer-assist-supervisors,
  title  = {Get started with Webex Calling Customer Assist for Supervisors},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nc8142w-customer-assist-supervisors},
  note   = {Cisco, accessed 2026-10-01}
}