In Webex Calling Customer Assist a supervisor can use Whisper Coach to speak only to the agent and Barge to join the call with the agent and customer.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Supervisor monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Get started with Webex Calling Customer Assist for Supervisors — Cisco · tier 2 current vendor documentation · Get started with Webex Calling Customer Assist for Supervisors: monitor agents, barge and whisper coach
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-ca-whisper. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-ca-whisper
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-ca-whisper,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-ca-whisper},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-ca-whisper},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-ca-whisper, checked 2026-10-02}
}